The Provisioning Correction Program
Finding the quiet mismatches between what’s sold and what’s actually used.
A systematic effort to detect and fix misaligned entitlements across a large enterprise software portfolio — cases where usage flowed to one place but attribution pointed to another. It turned an invisible operational leak into a repeatable correction workflow.
The problem
In large enterprise estates, the link between contracts, provisioning records, and actual usage drifts over time. When those layers disagree, adoption dashboards go dark and renewal conversations lose their grounding.
The approach
Cross-referenced multiple internal datasets — entitlements, provisioning, identity, usage — to surface accounts where the story didn’t line up, then routed each case through a defined path of approvals and re-mappings. The principle: turn a detective task into a checklist.
The outcome
Dozens of accounts corrected globally, adoption signals restored, and renewal conversations grounded in accurate usage — the housekeeping that quietly protects real value.